For more than twenty seven years Sumlock have developed an unsurpassed reputation for providing quality support services. We view this as a fundamental part of our commitment to our customers. The quality of service is reflected by the excellent relationship we have with our clients. We have a 48 strong personnel base, 80% of whom are in one of three support related cells.

	general hardware
	technical/hardware systems software
	applications software

Each cell has its own structure and is locally managed. All managers and staff provide a winning solution and work closely together to call upon experience within each cell to solve customer problems, be it hardware or software related.

We have a computer controlled call/fault logging system which automatically allocates jobs. We offer various response times ranging from one to eight hours and full loan equipment is always available.

Sumlock do not have a single product in the field for which we do not have an equivalent spare. Constant monitoring ensures guaranteed fast times are met. We also offer Facilities Management and Disaster Recovery solutions tailored to individual company requirements.